Terms of service

Who we are

WDgrowth (Omar Mikati, sole proprietorship, Istanbul, Türkiye) provides an AI assistant that answers your customers on WhatsApp and answers your phone calls, using information you approve, together with a system at wdgrowth.com/app. By creating an account or paying for a plan you agree to these terms.

Your account

You sign in with Google or with a one-time link sent to your email. Keep access to that email or Google account secure: whoever can open it can open your account.

Each account belongs to one person. You can invite people from your business, and you are responsible for what is done from your accounts. Tell us at once at info@wdgrowth.com if you think someone else has got in.

Creating an account, setting up your assistant and trying it are free. Every plan starts with 14 free days: you enter your card when you subscribe, and the first payment is taken only when the 14 days are over. If you cancel before then, nothing is charged.

Plans, payment and setup

Subscriptions renew monthly until cancelled. Payments are taken by iyzico Ödeme Hizmetleri A.Ş., a licensed payment institution; the seller is WDgrowth, which issues an invoice for each payment. Each plan includes the monthly phone-call minutes shown on the pricing page. We never see your card details.

You set up your receptionist yourself in about 10 minutes during your free days, and then we connect your WhatsApp Business number with you to Meta’s official WhatsApp Business Platform through YCloud, an official Meta WhatsApp Business Solution Provider. If your receptionist isn’t answering your customers within 14 days of your first payment, you can ask for a full refund of that payment.

You can cancel at any time; your plan stays active until the end of the period you paid for. Refunds are described in our refund policy; for purchases, the Pre-Information Form and the Distance Sales Contract also apply.

Using the service fairly

You agree to give the assistant accurate information, including prices, offers and opening hours, and to keep it up to date.

You agree to follow the laws that apply to your business and Meta’s WhatsApp Business policies. You may only message people who contacted you or agreed to hear from you; no spam and no bulk unsolicited messages.

You may not use the service for anything illegal, harmful or misleading; try to reach another business’s data; probe, overload or copy the service; or resell it without our written agreement.

We may pause or close an account that breaks these rules or puts other customers at risk. Where we can, we will tell you first and give you a chance to fix it.

What the assistant does and does not do

The assistant answers from the information you approve and passes anything it is unsure about to your team. Like any AI, it can make mistakes, so please check the conversations in your dashboard.

It does not give medical, legal or financial advice, diagnose, or promise prices, refunds or results you have not approved. You can take over any conversation at any time.

Your data and your customers’ data

Your business’s information and your customers’ conversations belong to you. You decide why they are processed; we process them on your behalf only to run the service, as described in our privacy policy. You are responsible for telling your customers that an AI assistant answers for you and for having a legal basis for the data they share with you, including health information.

If you leave, you can ask for a copy of your data, and we delete it within 30 days unless the law requires us to keep part of it.

Availability

We work to keep the service running around the clock, but it depends on other providers such as Meta and our AI provider, and we cannot promise it will never be interrupted. We tell you about planned maintenance in advance when we can.

The live demo uses an invented clinic. Its names, numbers and conversations are not real.

Responsibility

The website, the system and the assistant are ours; your subscription gives you the right to use them while it is active.

As far as the law allows, we are not liable for indirect losses such as lost profit, and our total liability is limited to what you paid us in the 3 months before the claim. Nothing in these terms limits rights you have as a consumer that cannot be limited by law.

Changes and law

If we change these terms in a way that matters, we will tell you by email or in the dashboard at least 14 days before. If you don’t agree, you can cancel before the change applies.

These terms are governed by the laws of the Republic of Türkiye, and the courts of Istanbul have jurisdiction. If translations differ, the Turkish text applies.

Contact

Questions: info@wdgrowth.com.